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ABEY STAINLESS STEEL SINKS
WARRANTY INFORMATION

TERMS OF WARRANTY

Abey Australia Pty Ltd A.B.N. 34 004 589 879 (Abey) warrants to the original purchaser of the product that under proper care, use and maintenance Abey stainless steel sinks supplied by Abey will be free from defects in workmanship and materials for a period of 25 years from the original date of purchase. This warranty is subject to the conditions and exclusions set out below. This warranty is in addition to other rights and remedies that you may have under Australian law.

WARRANTY CONDITIONS AND EXCLUSIONS

Installation of any sink is the responsibility of the customer or the customer's installer. We highly recommend installation (in particular flush mount installation of flush mount sinks) by qualified and experienced stonemasons or cabinet makers.

ALWAYS check the sink for blemishes or imperfections before installation. The cost of delivering and installing a replacement sink will be the responsibility of the customer.

ALWAYS use the physical product measurements for cut outs - the manufacturer's template is supplied as a guide only and may differ from the product measurements over time.

By installing the sink, the owner accepts that it is free of blemishes or imperfections including scratches, dents, spotting, discolouration and rust.

Abey and the manufacturer are continually seeking ways to improve the design specifications, aesthetics and production techniques of the products. As a result, alterations to the specifications and dimensions of the products and designs occur continually.

  1. Abey is only responsible for defects that have arisen solely from faulty materials or workmanship within the warranty period. The product must be maintained and installed in accordance with any instructions, information or advice provided by Abey, and otherwise in accordance with generally accepted professional installation practices and best methods for maintaining stainless steel.
  2. The product must not have had its serial number removed, defaced, changed or tampered with in any other way.
  3. The product must not have been modified or altered outside the original factory specifications.
  4. This warranty only applies to products supplied to the customer.
  5. This warranty is limited to the original purchaser and is not transferable.
  6. Abey reserves the right to modify warranty provisions without prior notification. Warranty coverage will be determined by the warranty provisions in effect at the time of the claim.

This warranty does not extend to cover:

  1. Scratching, denting, rusting, spotting or discolouration is not covered by Abey's 25 year limited warranty. Follow our maintenance hints and installation instructions to protect the stainless steel and maintain the appearance of the product.
  2. Any scratching or discolouration that may occur over time – it is the responsibility of the owner to maintain the appearance of the product.
  3. Any damage to the product that may have been caused during shipping, delivery or installation.
  4. Any damage to the product (including but not limited to corrosion) due to misuse, negligence, improper installation or connection, inadequate or improper maintenance or other abuse or misuse.
  5. The cost of removing and/or re-installing any replacement product or any other damages or costs that may be incurred in connection with the removal and/or re installation of any product.
  6. The physical or chemical effects on the product of metals (including but not limited to metallic scouring pads and steel wool pads), cast iron, bleaches, solvents, detergents, drain cleaning products or other liquids or agents which could lead to staining, discoloration or corrosion of the surface.
  7. Damage caused if ceramic cartridge malfunctions due to impurities in water.

HOW TO CLAIM

To make a claim against this warranty:

  1. Contact Abey Australia Customer Central
    Monday – Friday, 8am – 4pm
    Phone: 1800 809 143
    Fax: 1800 654 063
    Email: mail@abey.com.au
  2. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.
  3. Check with Abey in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.
  4. Abey will assess your claim. Abey may need to inspect the product as part of the assessment of your claim. If the product requires inspection, Abey will discuss with you the best way for this to occur.
  5. To make a claim under this manufacturer's warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you do not have your original proof of purchase Abey may accept other evidence of the date of purchase.

OTHER RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.